Senior Associate General Manager

5+ years of experience in client management, customer success, or project management
Experience navigating a large ecosystem of partners and complex technologies
Skilled at managing relationships with executive-level stakeholders while maintaining a strong focus on delivering results for Narmi’s customers
Experienced at analyzing, compiling, and presenting data insights to key executive level stakeholders
Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations
Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
Experience working in a high growth environment and dealing with ambiguity
Experienced in providing mentorship to team members, with a strong ability to train and develop peers
Ability to prioritize tasks to ensure customers’ objectives are met

Assist with strategic planning to deepen existing customer relationships
Coordinate process improvements across product, engineering, operations, and sales
Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
Meet with customers to understand their biggest goals and pain points, and develop relationships with internal and external stakeholders
Help manage upsell processes and procedures
Assist with Narmi’s monthly release process and manage communication with customers
Troubleshoot customer issues and ensure speedy resolution
Work with internal partners to translate customer feedback into specific product requirements and enhancements