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Senior Associate Operations
| Company | Homeward Health |
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| Location | Chicago, IL, USA |
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| Salary | $100000 – $120000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in Healthcare Administration, Business Management, or a related field. Advanced degree a plus.
- 5+ years of experience in healthcare operations, business strategy, or cross-functional execution. Experience in a value-based care setting is a plus.
- Proven ability to work across teams, manage competing priorities, and navigate complex operational challenges.
- Strong cross-functional collaboration skills, with experience working across clinical, product, and operational teams.
- Excellent communication and problem-solving abilities for working with diverse teams.
- Proficiency in Google Suite / Microsoft Office and familiarity with healthcare management tools.
- Self-starter with a proactive approach to identifying and solving operational challenges.
Responsibilities
- Serve as a trusted operational partner to Service Line Leaders, ensuring they have the necessary support to execute, refine, and scale service delivery.
- Act as a liaison between strategic planning and operational execution, ensuring priorities are aligned across Service Lines, Product, Market, and Compliance teams.
- Lead cross-functional collaboration to break down barriers, identify blockers, and ensure smooth execution of key initiatives.
- Translate business needs into structured operational solutions, ensuring initiatives are practical, executable, and aligned with organizational goals.
- Work closely with the Senior Director to develop scalable, operationally viable solutions that drive performance and efficiency.
- Proactively identify operational gaps and work with service line leaders to address challenges with data-driven solutions.
- Ensure service lines operate efficiently, with structured workflows and process improvements that enable scalability.
- Support service line expansion across payers and geographies, ensuring operational models can adapt while maintaining standardization and core integrity.
- Partner with clinical, product, and operational leaders to integrate new service offerings into Homeward’s model.
- Monitor operational execution and refine service line operations based on real-world feedback and performance data.
- Drive continuous improvement efforts, ensuring operational workflows remain agile, efficient, and adaptable.
- Partner with stakeholders to identify bottlenecks, implement solutions, and refine processes to improve long-term sustainability.
Preferred Qualifications
- Advanced degree a plus.
- Experience in a value-based care setting is a plus.
