Senior Associate – Servicenow

Senior Associate – Servicenow

Requirements

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.
• Bachelor’s degree in Business, Information Technology, Computer Science or related field.

Responsibilities

• Design and deliver consulting and technical methodologies around the ServiceNow platform
• Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS, Service Request (creating catalog items and workflow), Incident Management, Problem Management, and Change Management.
• Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business requirements
• Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing.
• Implementation and process design of ServiceNow’s products and developing our own custom solutions sticking to the global standards.
• Work with a diverse workforce from different countries (US and Bangalore) to meet with client gathering requirements, implementing and demoing.

Preferred Qualifications

• 3-5 years’ experience integrating ITSM solutions in a complex environment
• 3-5 years’ experience gathering requirements and translating them into ITSM processes and functions
• Experience in consulting and the technical/functional skills necessary to make an impact on consulting engagements
• Familiarity and experience working in an agile development environment
• ITIL V3 Foundations certification is a must, Advanced ITIL V3 certifications preferred
• Experience in developing and implementing ServiceNow integrations with other tools
• Deep understanding of JavaScript and Web Services
• Working knowledge of industry standard ITSM tools (i.e., ServiceNow, HP, BMC, CA, IBM, or others)
• Solid understanding of infrastructure concepts
• Exposure to Active Directory configuration/administration, strong networking concepts is a plus
• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management