Senior Business Development Executive – Zendesk
| Company | WillowTree |
|---|---|
| Location | Boston, MA, USA, Remote in USA, Durham, NC, USA, Columbus, OH, USA, Charlottesville, VA, USA |
| Salary | $132000 – $165000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years of experience in a sales leadership role within the SaaS or customer service technology space with direct experience working with Zendesk products and solutions
- Deep understanding of CRM platforms and modern sales technologies
- Exceptional communication, negotiation, and presentation skills
- Consistent track record of meeting or exceeding sales targets
- Expertise in pipeline management, lead generation, and strategic account planning
- Strong analytical mindset with the ability to create actionable performance insights
Responsibilities
- Oversee the development and execution of sales strategies to exceed revenue targets and KPIs
- Own the full sales cycle—from lead qualification to contract negotiation and closure
- Develop and implement effective sales strategies to grow market presence and maximize revenue opportunities
- Foster strong client relationships, ensuring high satisfaction and long-term account growth
- Monitor and report on sales performance metrics, leveraging data to inform decisions and drive continuous improvement
- Collaborate with marketing, business development, and product teams to streamline sales operations and enhance go-to-market strategies
Preferred Qualifications
- Background in customer service or support software sales
- Demonstrated success in managing and scaling high-performing sales teams
- Proficiency in forecasting, territory planning, and strategic sales execution