Senior Business Technology Analyst & Training Specialist – Financial Services Support

Senior Business Technology Analyst & Training Specialist – Financial Services Support

Requirements

• Advanced understanding of financial operations with a demonstrated knowledge of Microsoft Office Suite and Google
• Advanced data analysis and data management skills
• Ability to take initiative and utilize innovative techniques and ingenuity in preparing reports, documents, and other materials
• Knowledgeable in principles and practices of training and an ability to provide procedural direction to others
• Experience with business process planning and analysis
• Ability to clearly and effectively provide technical and professional guidance, direction, and feedback across broad audiences, including department staff and project teams, in order to establish cooperative relationships, and meet deadlines in a timely manner
• Knowledge of user password security principles and practices
• Possesses a clear understanding of system documentation principles
• Ability to plan, implement, test, and maintain information systems on an agency-wide basis
• Demonstrated problem solving skills
• Strong organizational skills with the ability to effectively prioritize, plan, and coordinate multiple concurrent projects, tasks, and activities in order to meet deadlines.
• Ability to interpret and apply broad statutes, regulations, policies, and procedures to specific situations

Responsibilities

• Assists campus users with system navigation and inquiries, processes requests for finance security roles, and works with departments to best address their needs based on their job profiles.
• Maintains communication with campus users from original request through conclusion in an accurate and timely manner.
• Utilizes business requirements, policy, data governance and system life cycle philosophies to design, develop, build/author, test, and implement technical solutions in current and future digital platforms.
• Collects, documents, and analyzes business requirements in the development and management of system software/modules.
• Performs system and software configuration and testing, data validation, data maintenance, and clean-up tasks.
• In coordination with functional users, categorizes, analyzes, configures, tests, and implements ticketing processes.
• Develops appropriate tools to address campus needs.
• Partnering with Financial Services subject matter experts (SME), identifies training opportunities for both Financial Services staff and campus departments.
• Coordinates with Financial Services subject matter experts to develop training modules and programs, while ensuring business processes are adequately addressed and incorporated.
• Develops training content geared toward both Financial Services staff and campus end-users, in various formats, including job-aids and video.
• Maintains the training schedule, produces learning management system content, course descriptions, learning tracks, and other data in the learning management system in support of finance training efforts.
• Assumes the role of software administrator, including administrator for the learning management system.

Preferred Qualifications

• Master’s Degree in a related field
• 1-3 years supervisory experience
• 1 year of related experience in Higher Education
• 1 year Workday (ERP) experience
• Experience in financial operations management
• Training/teaching experience
• Certification (i.e., project management, lean process, etc.)