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Senior Category Manager – Virtual Healthcare Services
| Company | Chewy |
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| Location | Bellevue, WA, USA |
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| Salary | $129500 – $207000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree, or 5+ years of applicable professional or military experience, ideally in ecommerce, merchandising, retail, FMCG, or similar organizations.
- 4+ years of experience with business analysis and P&L management
- Proven track record of launching and rapidly scaling early-stage business ventures.
- Strong history of building trusted relationships and influencing stakeholders across organizations by deeply understanding their business and business needs.
- Excellent interpersonal and communication skills (written and verbal), including experience communicating with and influencing leaders 2+ levels above
- Highly analytical and data driven mindset, with proven ability to convert data and trends into insights and actionable business recommendations, using data visualization and narratives to create a compelling message
- Proven track record of setting strategy and driving alignment across cross-functional teams, balancing high quality execution with the ability to move quickly
- Strong organization skills and ability to juggle multiple priorities and deliverables, using high judgment to dynamically adjust priorities based on business performance
- Highly proficient with Excel; knowledge of Tableau and SQL
Responsibilities
- Identify opportunities within the category to optimize and maximize performance by conducting ongoing analysis of business performance across a range of metrics and customer cohorts
- Use insights gained through analysis to recommend improvements to product, promotional, marketing, or operational approaches to maximize profitability while maintaining a world class customer experience.
- Implement and lead processes to provide regular business updates and ad hoc deep dives on performance to team members, stakeholders, and executives.
- Lead market sizing, customer segmentation, industry trends, competitive positioning, and competitive analysis efforts within the Virtual Healthcare team.
- Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and Marketing to develop and adjust demand and supply forecasts to meet and exceed revenue and profitability targets.
- Work closely with other Chewy business units to identify opportunities to leverage existing or develop new virtual care offerings to meet category and company goals.
- Drive promotional strategy for Virtual Healthcare offerings, including definition, execution, analysis, and ongoing iteration. Track program/promotional effectiveness and recommend changes and improvements.
- Work cross-functionally with finance, marketing, workforce management, product management, customer insights, and customer service to ensure collaboration as well as holistic planning and execution.
Preferred Qualifications
- MBA or equivalent background preferred
- Veterinary, Healthcare, Services, Management Consulting, or e-commerce experience preferred
