Senior Certinia and Salesforce Administrator

Senior Certinia and Salesforce Administrator

Requirements

• Proven experience in configuring, optimizing, and maintaining Certinia ERP and PSA modules across multiple environments, including GL, AP, AR, Revenue Management, Billing, Resource Management, Workspaces and Project Management
• Advanced knowledge of Certinia and Salesforce architecture, data modeling, development practices, and integration methodologies
• The ability to navigate, understand, and interpret Apex and Visual force code for advanced troubleshooting, deeper system analysis, and collaborating effectively with development teams when needed
• Proficiency in Salesforce configuration including: workflows, process builder, flows, validation rules, formulas, custom objects and fields, security settings, Lightning Experience, and App Builder
• Hands-on experience with data migrations, integration tools (e.g., Mulesoft, Boomi), reporting tools (Tableau, Salesforce Reports and Dashboards, Power BI) and APIs
• Strong understanding of how to manage user access, permissions, profiles, roles, and data security within Certinia and Salesforce
• Deep experience with implementing and managing system upgrades, patches, and enhancements
• Strong understanding of IT change control processes and Salesforce Change Sets and deployment processes
• Experience with application backup and recovery tools and procedures
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of applicable Salesforce and Certinia administration and support experience
• Ability to work remotely
• Ability to work on-site occasionally as needed
• Ability to travel occasionally as needed
• Ability to work non-standard work hours occasionally as necessary

Responsibilities

• Design, implement, test, and oversee technical solutions to meet business requirements and improve system functionality
• Collaborate with cross-functional teams (e.g. Finance, Sales) and Technical Program Managers to gather business requirements and translate them into technical specifications
• Partner with vendors and third-party service providers to resolve complex technical issues, evaluate new features, and implement solutions
• Collaborate with Data Engineering to ensure application data integrity and quality for the purposes of reporting and analytics
• Maintain multiple Certinia and Salesforce environments including development, testing, and production, ensuring optimal performance, security, and availability
• Contribute to identifying application change control best practices and ensure adherence to them when deploying changes across environments
• Stay abreast of Certinia and Salesforce releases, manage system upgrades, patches, and enhancements
• Develop and maintain documentation for system processes, configurations and customizations, and user guides
• Work as a team with the Salesforce System Administrator to ensure solutions complement both systems
• Stay current with industry trends, best practices, and emerging technologies
• Contribute to long-term application strategy and roadmap, including evaluating new technologies and making recommendations for system enhancements or remediations
• Identify opportunities for process improvements and automation to enhance efficiency and reduce manual efforts
• Mentor and lead more junior team members, fostering their professional growth and technical skills
• Participate in Agile activities, contributing to sprint planning, daily stand-ups, and retrospectives
• Work with Technical Program Managers to prioritize and manage multiple projects and tasks using project management tools like JIRA
• Develop and maintain project management artifacts, including work schedules, dependency diagrams, standard operating procedures and risk assessments
• Collaborate with Change Management specialists to develop and execute communication and training strategies for system changes
• Provide Tier 2 & 3 support for user issues, troubleshooting and resolving critical application problems
• Work with IT Infrastructure to implement and manage backup and recovery procedures to ensure data integrity and business continuity

Preferred Qualifications

• Certinia and/or Salesforce Administrator certification(s)
• Experience with Certinia Services Estimator
• Experience with Salesforce Backup tool for backing up data on the Salesforce platform
• Experience with Salesforce Marketing Cloud
• Experience with Salesforce Communities
• Experience with Salesforce API
• Experience with Salesforce Mobile App
• Experience with CONGA
• Proficiency with APEX programming