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Senior Change – Release and Deployment Analyst
| Company | Centene |
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| Location | Florida, USA |
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| Salary | $73800 – $132700 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- A Bachelor’s degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
- 4 – 6 years of related experience or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
- Knowledge of ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
- Experience with IT Service Management; Microsoft Office
- Experience with ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
- Knowledge of release management
- Experience with ITIL Foundation or ITIL certificate in release, control and validation
- Experience with Ansible Automation Platform, including playbook development and role management
- Strong knowledge of GitLab CI/CD pipeline configuration and automation
- Experience with ServiceNow using API’s, dashboards, and reporting
Responsibilities
- Oversees the change management process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a successful release
- Leads small projects
- Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support
- Reviews submitted change requests for compliance, accuracy, and completeness
- Supports the IT change and release manager with the setup of change management in the IT Service Management (ITSM) tool and adoption of improved process
- Provides communication and information, including relevant release reports and documentation as required
- Ensures compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle
- Carries out regular reviews of the change and release management processes with the IT change and release manager; regularly identify and recommend service improvements
- Monitors efficiency and effectiveness by providing management information on releases to senior management as required
- Assists the IT change and release manager in completing regular audits of the change and release management process
- Analyzes incident logs caused by releases to identify occasions where the process has not been followed; highlight any repeated non-compliance and ensure timely resolution/escalation
- Contributes to the IT risk register (working closely with the information security team) to identify and manage operational risks and work to eliminate areas of vulnerability
- Performs other duties as assigned
- Complies with all policies and standards
Preferred Qualifications
- One or more of the following skills are desired: Knowledge of ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
- Experience with IT Service Management; Microsoft Office
- Experience with ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
- Knowledge of release management
- Experience with ITIL Foundation or ITIL certificate in release, control and validation
