Senior Client Associate

Senior Client Associate

Requirements

• BA or Equivalent
• 5+ years or relevant experience in a Client Advisor role
• Wealth Management/Private Banking experience preferred
• Advanced Microsoft Office: Word, Excel, and PowerPoint
• Ability to identify, escalate and resolve problems/issues
• Ability to communicate professionally through effective verbal and written skills
• Demonstrates organizational skills and an attention to detail
• Ability to prioritize tasks and manage multiple projects
• Interpersonal skills/ability to work in a team environment
• Demonstrates analytical and research skills

Responsibilities

• Independently serve as the primary support for all client relationships with little or no oversight from more senior Relationship Managers
• Serve as the first point of contact for all client questions (e.g., Tax checks/ Wires/ Charitable Gifts / Etc.)
• Partners with RMs to oversee RA work on presentations for client and prospect meetings
• Manages CAs and PCAs and AAs to ensure all Supports business metrics for the relationship including existing fee schedules, profitability or relationships and relationship time management
• Proactive regarding client retention and the overall business development effort
• Spends majority of time managing current accounts and overseeing onboarding of client relationships
• Independently own accounts and in conjunction with more senior RMs (as applicable) and central account team, make all Investment Decisions
• Oversee Relationship Associate as they troubleshoot client account issues such as portfolio reporting/activity, client reference data, client data requests, and resolving non-receipt of mailing for their client’s accounts
• Create client meeting materials and independently present portfolio reviews at client meetings; may prepare but not present materials for larger/more complex clients
• Rebalance and repaper portfolios in preparation for account reviews, including reviewing asset allocation to ensure guidelines for investing have not changed and have been properly documented using DI in CRM
• Serve as primary interface on behalf of client with central management teams within BBH
• Exercise sound, professional investment judgment on behalf of clients, while avoiding risks to the firm and demonstrate 100% adherence to the compliance requirements of the business, including Investment Policy Statements, Know Your Customer requirements, completing documentation and written records of meetings and discussions
• As primary day to day contact point with clients, elevate high level risk issues to senior RM, CAO and/or TL
• Ensure total compliance at the account level and oversee and respond to all compliance reports (i.e., overdraft reports, approved trades, delinquent documentation, IPSs)
• Oversee all account maintenance activities, including documentation, meeting materials and performance evaluations
• Begin to identify and participate in personal and professional networks with an eye towards cultivating referrals in the future
• Keep abreast of internal/external market activity and be well read and become conversant on overall market trends, including but not limited to, reading the Wall Street Journal daily
• Manage self (e.g., EDP completion) to develop professionally and personally by utilizing the internal resources at BBH
• Always represent professional behavior and etiquette and serves as a model for other employees
• Provides occasional guidance to RAs and Sr. RAs on a one-off basis

Preferred Qualifications

No preferred qualifications provided.