Senior Client Service Specialist
| Company | Marsh & McLennan |
|---|---|
| Location | Bend, OR, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
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No requirements provided.
Responsibilities
- Reviews information for Account Manager pertaining to client insurance programs and helps draft insurance and reinsurance contracts.
- Works with Account Manager to drive business and retention and improve the client experiences throughout the proposal and renewal process.
- Reviews claims, contracts and audits, and follows up regarding endorsements, policy issuance, extensions and cancellations and escalates concerns to direct manager or client team, as appropriate.
- Monitors the renewal cycle by ensuring renewal protocol is completed (via tools available), gathering information, tracking quotes, and ensuring documents are issued correctly and on-time in accordance with our professional standards.
- Monitors the maintenance of proper records for reporting and audit purposes and processes insurance and claims details into the database.
- Strengthens and maintains relationships with clients, prospects, client teams and producers to provide best in class service and drive growth and retention.
- Responds directly to simple and moderately difficult client questions and requests, and solicits assistance from Account Manager as needed.
- Ensures all client information is collected, reviewed, updated and communicated to placement team for optimal program solutions and pricing.
Preferred Qualifications
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No preferred qualifications provided.