Senior Client Services Manager
| Company | Kargo |
|---|---|
| Location | Detroit, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years experience at an Agency/AdTech with a focus on Account Management in a client-facing role
- Direct-sold and programmatic mobile advertising experience
- Knowledge of Programmatic; DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.
- Has established relationships with advertisers and agencies
- Familiarity with industry jargon and media metrics
- MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)
- Proven record of successful client retention and business growth
- Highly strategic, proactive and solution-oriented
- Thrives in a teamwork environment and collaborates well with others
- Strong verbal and written communication skills with the ability to deliver well-positioned presentations
- Organizational skills with the ability to use available resources to reach solutions
- Able to multi-task and prioritize based on account tier and urgency on a daily basis
- Strong analytic skills to deliver reporting insights
- Highly organized and keen attention to detail
- Bachelor’s degree or equivalent experience
Responsibilities
- Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
- Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
- Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
- Assist in identifying client needs and implement strategic solutions to help drive partnership
- Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
- Analyze and deliver reporting, insights, and results to clients
- Identify and generate client outreach for incremental, upsell, and renewal opportunities
- First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
- Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
- Travel as needed (minimum 1-2 visits per quarter to Chicago)
Preferred Qualifications
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No preferred qualifications provided.