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Senior Client Success Manager
| Company | Later |
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| Location | New York, NY, USA |
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| Salary | $130000 – $160000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue.
- Strong experience building pipeline, and accurately forecasting renewals and upsells.
- Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives.
- Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved.
- Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals.
- Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them.
Responsibilities
- Identify new opportunities for your customers to grow with Later.
- Build Mutual Success Plans for all of your customers and nurture customers towards those success plans.
- Build account maps to help expand the footprint of our partnership into the customers you’re supporting.
- Become an expert at demonstrating the value of Later’s products and services.
- Be accountable for and drive renewals, upsells, and cross-sell for your book of business, ensuring that both the customer and Later grow together.
- Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them.
- Act as the ‘Voice of Customer’ for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services.
- Collaborate with the Later Services team, and project manage services kicks offs.
- Coordinate with the Services team on individual campaigns, as well as recurring managed services.
- Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal.
Preferred Qualifications
- Proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes.
- Strategic and forward-thinking, balancing immediate needs with long-term opportunities to drive impactful, innovative results.
- Curiosity that fuels success, keeping you sharp on industry trends, competition, and cross-functional business dynamics.
- Adaptable and resourceful, handling shifting priorities with ease, managing time effectively, and knowing when to ask for support.
- Bringing positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you.
- Leading with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration.
