Senior Cloud Operations Engineer

Experience in supporting web based software provided as a service
Experience with scripting in Linqpad, Powershell or similar
Experience administering databases (Microsoft SQL) and basic querying
Knowledge of Windows server and client technology
Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
Efficient, effective and respectful communication skills both with customers and within internal departments
Excellent written and spoken English
Good listener, able to identify and validate assumptions
Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
Multi-tasking and time-management to prioritize and switch between varied tasks
Focused and calm under pressure
Careful record keeping
Able to use initiative and to work effectively both independently and as part of a team
Be able to obtain security clearances (CJIS)

Provisioning, deploying, monitoring, patching and upgrading enterprise cloud software
Working closely with the development team to ensure the successful deployment of software packages
Support of production systems and replication of customer issues on test systems to diagnose and repair without jeopardizing customer data or operations
Defining and implementing regular maintenance and health monitoring procedures
Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D
Gradually take over the responsibility of SecOps Team Lead
Participate in a 24-7 Out of Hours call out rotation
Cost Management of solution and services