Senior Collections Specialist

5-7+ years of collections experience, preferably with high-tech industry experience
Bachelor’s in Accounting or Business, or equivalent work experience
Order-to-cash business process experience a plus, experience with quoting, order management and billing
Excellent communication skills, both written and verbal, and strong customer service approach
Self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision
Robust Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc.), and Salesforce
Ability to build solid cross-functional relationships and work collaboratively
Proactive, problem-solving attitude and ability to think outside the box
Adapts quickly to changes in a dynamic organizational structure and business processes
Ability to work independently and a strong team player

Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers
Work with our internal sales team and other cross functional teams as well as outside customers to resolve collection issues
Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations
Prepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessary
Participate in and support systems improvements and focus on streamlining the collection process, reform analysis of collection practices and develop process improvements
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools
Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process

Order-to-cash business process experience a plus, experience with quoting, order management and billing