Senior Configuration Analyst
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3 to 5 years Configuration Management experience
- Must have experience with ServiceNow
- Experience in data analysis and management utilizing advanced Excel techniques
- Familiarity with Agile, and SCRUM methodologies
- Experience in a large IT shared services organization with excellent interpersonal, communication, collaboration and documentation skills
- Ability to interact effectively with geographically and culturally diverse teams
- Understanding of Service Management processes
- ITIL v4 Foundations Certified
Responsibilities
- Support the Senior Manager, Configuration Management Process Owner in the implementation of the CMDB.
- Assist the Senior Manager, Configuration Management Process Owner with continual process improvement.
- Collaborate with IT & Process Owners, and Process Stakeholders to gather and analyze needs, translating these needs into requirements.
- Ensure the Configuration Management process is understood and adhered to.
- Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
- Resolve CI duplicates within the CMDB and develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy, perform CMDB audits to ensure data completeness and quality, enable process adherence through reporting and dashboards.
- Work with Discovery/CMDB administrator to enable Discovery services or implement scripts required to process data feeds to update the CMDB, establish and support controls and procedures to review, assess, prioritize, & track compliance to requirements incorporated into tool and process designs.
- Maintain process documentation, user guides and operational procedures.
Preferred Qualifications
- Working knowledge of CSDM