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Senior Content Manager
| Company | Hogarth |
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| Location | Sunnyvale, CA, USA |
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| Salary | $100000 – $143450 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- A Bachelor’s degree or higher; preferably with a focus on marketing, design, or communication
- 5+ years experience working on web production teams
- 2+ years team and people management experience
- Experience with localization and managing content for a global audience, using a CMS
- Deep knowledge of how content management and other related system processes work
- Experience working with a git client application (Tower, SourceTree, etc.) a plus
- Knowledge of HTML, XML, JSON, and enterprise CMS
- Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
- Demonstrated success in business process improvement and re-engineering
- Demonstrated experience in assessing and optimizing team resources and time commitments, with an eye to increasing productivity and reducing costs
- Proven ability to manage ambiguity effectively
- Experience creating/managing internal tools a plus
- Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
- Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules
- High degree of ownership and accountability
- Excellent communication, collaboration, and diplomacy skills
- Must be a self starter and have a positive, energetic approach
- Ability to balance multiple projects or assignments
- Highly detail-oriented, organized, and patient
- Experience working with offshore teams
Responsibilities
- Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and regular page maintenance
- Ensure the quality of deliverables to client
- Collaborate cross-functionally and proactively with internal and external teams
- High attention to communication standards
- Work with developer teams to plan page structures and agree upon project approaches
- Lead multiple projects with the support of the team
- Manage a team of Content Managers and other individual contributors across multiple projects, taking responsibility for meeting deadlines, driving quality and accuracy, estimating project resourcing, and overall performance of the team
- Actively balance the work of multiple projects, assignments, and launches in a fast-paced, ever-evolving work environment
- Build strong partnerships and increase satisfaction with our client by providing support, intelligent recommendations, and operational efficiencies
- Work within the content management org to improve documentation and training
- Maintain complete understanding of the complexities of CMS and other internal tools
- Troubleshoot system issues as a part of the first line of defense
- Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization
Preferred Qualifications
- Experience working with a git client application (Tower, SourceTree, etc.) a plus
- Experience creating/managing internal tools a plus
