Senior Creator Success Manager
| Company | Epic Games |
|---|---|
| Location | Washington, USA, California, USA |
| Salary | $133083 – $214707 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 6+ years of experience in Customer Success, account management, hospitality, or other disciplines with strong customer relationships
- Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
- Excellent written and verbal communication skills
- Driven to do the right thing, can prioritize, and take calculated risks to create maximum impact
- You’re user-focused, passionate, solutions-focused, and innovative
- Passion for gaming and the gaming community
- Previously published creator in any video game ecosystem (bonus points if its Fortnite Creative)
Responsibilities
- Shape and execute the vision for supporting our most engaged creators on the platform
- Advocate for creator needs with internal teams by becoming an expert in creator experience on the platform
- Directly manage a subset of strategic accounts
- Collaborate with the Creator Relations and Product teams to leverage creator feedback to inform Fortnite Creative and UEFN Roadmaps
- Adopt and develop new operational processes; Document and communicate best practices
- Get hands-on with creators and teams to solve problems, design solutions, and understand bugs
Preferred Qualifications
- Previously published creator in any video game ecosystem (bonus points if its Fortnite Creative)