Senior Credit Analyst - Heloc

Senior Credit Analyst – Heloc

1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers
Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details
Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts
Strong understanding of mortgage products, including HELOCs, and the loan process, from application through closing
High School Diploma or GED

Managing workflows and tasks, ensuring that a loan application makes its way through our process smoothly and accurately
Delivering an outstanding customer experience by representing Upstart when working with potential borrowers as part of the verification process
Serving as a resource for customer issues, complaints, application information verification, and other complex tasks
Identifying possible areas of process and workflow improvements, contributing to the development and implementation of solutions
Acting as a utility player, supporting both pre- and post-origination efforts.

Familiarity with Fraud and BSA/AML practices and procedures
Ability to think critically, propose creative solutions, and flag inconsistencies in documentation
Experience working with loan origination systems (LOS) like Vesta or Encompass
Strong organizational and time management skills, able to prioritize tasks effectively in a fast-paced environment
Passion for delivering a great customer experience
Ability to demonstrate patience alongside efficiency; can triage and prioritize questions or issues, take ownership, and drive problems to resolution
Very strong attention to detail, with an understanding that small mistakes can have a large impact
Proven ability to handle complex or unusual loan scenarios and work closely with underwriters to find solutions