Senior Customer Engineer – Pre-Sales Solutions Engineer – Ic4

Senior Customer Engineer – Pre-Sales Solutions Engineer – Ic4

Requirements

• At least 5 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product.
• Experience selling Enterprise software solutions and familiarity with the Enterprise process selling motions.
• Innate curiosity to understand customer problems and motivations.
• Well versed in back end infrastructure architecture.
• Very technically inclined with a propensity to code and/or hack code.
• Experience writing code in one of the following: JavaScript, Python, Java, Go.
• Familiarity with Docker and Kubernetes environments.
• Strong verbal and written communication skills, specifically across technical presentations and product demonstrations; ability to influence and excite a technical audience.
• Working knowledge of the end-to-end software development lifecycle and concepts such as continuous integration and continuous deployment.
• Ability to speak fluently with developer champions and users.
• Strategic mindset to identify opportunities and potential solutions to solve both internal and external problems or gaps.
• Enjoy building tools, templates, and technical enablement collateral.
• Organized approach to work with demonstrated ability to manage concurrent opportunities and use data for decision-making.
• Willingness to learn new skills to solve problems that benefit or unblock a deal.
• Ability to work well independently.

Responsibilities

• Learn about products, value propositions, customers, team, and processes within the first month.
• Set up a fully configured sandbox instance.
• Build trusting relationships with peers on Sales, Value Engineering, Post-sales Success, and Support teams.
• Join customer and prospect calls to understand their needs and communicate the value of Sourcegraph.
• Get demo certified within the first month.
• Take ownership of more prospective relationships partnering with up to three Account Executives (AEs) within three months.
• Lead early-stage conversations with prospective customers and delve into their technical needs.
• Serve as an advocate for customers by providing insights and feedback to internal teams.
• Identify opportunities to help propose and deliver solutions based on past experience and observations.
• Participate in Solutions Engineer-led projects to mature capabilities and positively impact business and customers.
• Establish oneself as a thought leader and evangelist by teaching prospective customers new ways to get value from Sourcegraph within six months.
• Mentor, recruit, and train teammates, prospects, and new hires.

Preferred Qualifications

No preferred qualifications provided.