Senior Customer Service Associate
| Company | JP Morgan Chase |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 3+ years of experience or equivalent expertise in customer success or a relevant domain area
- Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
- Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
- Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
- Proficient in using virtual communication tools and technology platforms
- Strong problem-solving skills and the ability to think on your feet
- Ability to work independently and as part of a team
- High level of professionalism and attention to detail
Responsibilities
- Provides in person assistance such as addressing inquiries, troubleshooting challenges, as well as gathering feedback and insights that will be relevant to the product and servicing teams
- Drives product adoption through training and awareness initiatives
- Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
- Proactively gets involved with location-specific events and priorities to support employees
- Lead and mentor team members, fostering a culture of continuous learning and improvement.
Preferred Qualifications
-
No preferred qualifications provided.