Senior Customer Solutions Engineer – Mobius ECM
| Company | Rocket Software |
|---|---|
| Location | Remote in UK, Remote in Canada, United States |
| Salary | $85820 – $107275 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- At least 4-8 years of customer facing experience (database admin, technical support etc) working with Enterprise Content Management systems—Knowledge of Mobius is helpful, but not required
- Bachelor’s Degree, or equivalent work-related experience
- High proficiency configuring and deploying applications in Linux and Windows
- Database technologies (e.g. Oracle, SQL, DB2)
- Enterprise application development (e.g. Java, .NET, Python & shell scripting) is very helpful
- Experience deploying cloud server environments and applications, ideally with experience using Kubernetes
- Previous customer facing consulting experience, with exceptional communication and organizational skills
- Committed to Rocket’s core values of empathy, humanity, trust and love.
Responsibilities
- Provides consulting services to implement detailed customer implementations of Rocket’s Mobius ECM
- Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards
- Using established techniques, deliver implementation services that allow for successful proof of concept and post-sales deployment of purchased products, customer satisfaction and ongoing business retention
- Present and deliver highly technical presentations and training on products
- Work with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations
- Sharing customer feedback to product management for future product enhancements
Preferred Qualifications
- Knowledge of Mobius is helpful, but not required