Senior Customer Success Architect
| Company | Amplitude |
|---|---|
| Location | Seattle, WA, USA, San Francisco, CA, USA, Los Angeles, CA, USA, Denver, CO, USA, Portland, OR, USA, San Diego, CA, USA |
| Salary | $148000 – $246000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in API / SDK concepts, programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
Responsibilities
- Serve as a trusted technical advisor for our customers.
- Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance.
- Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
- Collaborate cross-functionally with teams like Amplitude’s Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
- Potential travel is once per quarter.
Preferred Qualifications
- Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.