Senior Customer Success Engineer
| Company | Jamf |
|---|---|
| Location | Eau Claire, WI, USA, Austin, TX, USA, Minneapolis, MN, USA |
| Salary | $70400 – $150100 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum of 6 years’ experience successfully supporting enterprise technology in production environments (Required)
- Minimum of 6 years’ experience demonstrating exceptional customer service skills (Required)
- Excellent written and verbal customer communication skills (Required)
- Highly skilled in communicating complex technical concepts in an easy-to-understand, non-technical manner (Required)
- Excellent knowledge of networking fundamentals (TCP/IP, DNS, VPN) (Required)
- Minimum of 2 years’ experience working with IdPs (Required)
- Apple platform proficiency (Required)
Responsibilities
- Complete new customer onboarding tasks including configuration for complex use cases and best practice recommendations.
- Develop and maintain expert knowledge of relevant Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
- Proactively identify and develop departmental and cross-team documentation
- Identify requirements and solutions for mentoring and technical enablement opportunities for teammates and other colleagues.
- Act as the Voice of the Customer to provide on-going technical insight and raise, track and follow-up on feature requests with Product to improve the customer experience.
- Deliver technical training to the customer as necessary to find success with Jamf solutions.
- Coordinate with Jamf Customer Success Managers to ensure alignment on customer needs and opportunities.
- Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments.
- Other duties and special projects as assigned.
- Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
- Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes and respects innovation and creativity.
- Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work.
Preferred Qualifications
- 3 years’ experience scripting and working with APIs (Preferred)
- Experience of providing technical training and associated best practices (Preferred)
- Advanced knowledge of Jamf products and/or Apple technologies (Preferred)
- Strong familiarity and/or practical experience with mobile technology including Mobile Device Management and/or Unified Endpoint Management solutions (Preferred)
- Familiarity with Agile development methodology (Preferred)