Senior Customer Success Manager
| Company | Clarivate |
|---|---|
| Location | Jackson Township, NJ, USA, Waterbury, CT, USA, Philadelphia, PA, USA, Tennessee, USA, Virginia, USA, New York, NY, USA, Massachusetts, USA, North Carolina, USA, Illinois, USA |
| Salary | $115000 – $125000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s Degree in a related field or equivalent relevant work experience
- At least 7+ years of relevant work experience
Responsibilities
- Develop new and existing relationships with client organizations and work toward deep integration and widespread usage of Clarivate services among assigned clients
- Maintain up to date records of all client interactions, results and in Salesforce
- Review and analyze product usage regularly to identify trends and monitor client health
- Send prescribed outreach as appropriate to client such as market updates, key findings, webinars, solution changes, new users and latent users
- Schedule, coordinate and execute basic training sessions and present content in accordance with Clarivate branding
- Convey key insights pertaining to product usage, product perception, and competitors gleaned from client interaction to Sales, Client Services, Marketing, and Product Management teams
- Provide input on trends and needs of the client base in line with the capabilities of Clarivate services
- Communicate with client base to understand internal needs and pain points. Determine where Clarivate services addresses those needs, where we may fall short, and identify opportunities that could be passed along to Product Management as feature enhancements, Sales for sales leads, and/or Analytics for custom analytics projects
- Own the service portion of the client relationship to uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projects
Preferred Qualifications
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No preferred qualifications provided.