Senior Customer Success Manager – Enterprise
| Company | Recorded Future |
|---|---|
| Location | Cambridge, MA, USA, Arlington, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree or 5+ years of relevant Customer Success and SaaS work experience
Responsibilities
- Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
- Drive product adoption across a diverse portfolio of the company’s top enterprise clients
- Execute our client engagement strategy by delivering comprehensive Success Plans
- Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
- Identify, assess, and escalate account risk factors and orchestrate remediation efforts
- Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
- Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
- Regularly capture and internally share your customers’ experience with Recorded Future
- Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention
Preferred Qualifications
- Demonstrated experience in Customer Success and enablement principles
- Strong understanding of Cyber/Information Security fundamentals
- Familiarity with Project Management processes, strategies, and methods
- Passion and drive for making customers happy and successful
- Positive, collaborative, and energetic attitude with a strong desire to make an impact
- Polished and professional approach for delivering customer engagements
- Experience designing and executing communications and/or customer success programs
- Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO