Senior Customer Success Manager – Vello
| Company | IDEXX |
|---|---|
| Location | Little Falls, MN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 4 + years of experience in a customer focused environment with prior use / familiarity of ezyVet, Cornerstone, and/or Neo practice information management systems
- Strong customer facing inter-personal and rapport building skills
- Savvy in use of Software as a service (SaaS) or web-based applications
- Understanding and comfort with sales positioning and marketing
- Time in veterinary practice or a solid understanding of how veterinary practices function required (including practice workflow, practice roles, and client communication)
- Ability to effectively communicate and collaborate with customers, management, and peers
- Ability to plan and prioritize work in a dynamic environment
- Effective listening skills to discover customer needs
Responsibilities
- Managing the relationship between IDEXX and a targeted subset of Vello customers
- Migrating Pet Health Network Pro customers and ensuring successful adoption of Vello
- Assisting with the setup and configuration of Vello along with integration features within practice management systems
- Providing education on best practices for Vello Client Communications
- Working closely with Sales Professionals, Product Managers, and Marketing Teams to develop strategies to maintain and expand account portfolio
- Performing a variety of customer service activities for internal and external customers
- Responding to customer phone and other communications, addressing questions/issues/problems/concerns
Preferred Qualifications
- IDEXX PIMS and/or Pet Health Network Pro experience preferred but not required