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Senior Customer Success Representative – Federal
| Company | Nutanix |
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| Location | Durham, NC, USA |
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| Salary | $32.47 – $64.93 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 4-6 years of software sales and customer adoption experience
- Successful track record with renewal and recurring revenue model
- Ability to connect customers’ business objectives with technology solutions
- Knowledge of virtualization, storage, servers, Cloud, and networking preferred
- Strong communication, prioritization, and time management skills
- Bachelor’s degree or equivalent
- Ability to drive customer success and improvement
- Collaborative and strategic mindset
Responsibilities
- Deliver exceptional customer service and improve customer retention and subscription renewals
- Advise customers on maximizing the value of Nutanix solutions
- Work closely with regional sales organization and Renewal Quote Representatives to maximize renewal revenue and rate
- Collaborate with Field Sales Account Managers and Systems Engineers to focus on adoption and utilization of portfolio
- Develop strong relationships with customers and drive the design of tailored optimization plans
- Maintain consistent client-facing activities to increase product adoption and deliver value
- Present progress checks and drive customer conversations surrounding adoption and license expiration
- Develop strategic long-term plans with customers and manage adoption and implementation
- Coordinate resolution of post-sale implementation issues with Engineering and Services team
Preferred Qualifications
- Knowledge of virtualization, storage, servers, Cloud, and networking preferred
