Senior Data Migration Specialist
| Company | Clio |
|---|---|
| Location | Toronto, ON, Canada, Burnaby, BC, Canada |
| Salary | $91900 – $124300 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of data migration experience
- 3-5 years of experience with coding/scripting/SQL queries (ex. Python)
- Advanced expertise in Microsoft Excel
- Bachelor’s degree in Computer Science, System Engineering, Information Systems, or equivalent
Responsibilities
- Performing data transformations/validations based on customer needs and workflows including but not limited to LPM data, Documents, and Financial history
- Providing superb customer service throughout the data migration process
- Designing, building, and maintaining automation tools using scripting languages (ex. Python) to extract data from various sources, map and transform customer workflows, and load into Clio products
- Being the go-to migration lead for Mid Market customers – Assisting with scoping & timelines presale, and acting as a proactive player with the CSM & Onboarding specialist through the early customer journey
- Talking to potential professional services customers to position the value of migration packages and assist with closing opportunities
- Planning, leading, and owning projects from end-to-end and participating in cross-departmental initiatives to help build a world-class migration experience
- Being confident, articulate, and sensitive to the needs of customers and internal partners
- Contributing regularly to our customer-facing knowledge base
- Partnering with other members of the Customer Enablement and Technical Escalations teams to develop processes around the design, development, and testing of data transformation, extraction and training activities
- Gaining a deep understanding of and staying up to date with the Clio product and common workflows
- Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role
- And other duties as required.
Preferred Qualifications
- Experience with financial or document migrations, preferably in the legal tech space
- Experience with Salesforce or other SaaS tools
- Experience developing with API-driven applications