Senior Deal Desk Strategist

Senior Deal Desk Strategist

Requirements

• 2+ years in revenue operations, sales operations, pricing, or relevant experience
• 1+ years experience with Google and Microsoft Office products

Responsibilities

• Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes
• Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring
• Lead ongoing and month end audit and quality activities
• Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
• Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes
• Ensure LinkedIn Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced
• Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and reporting
• Identify, scope, and deliver process and systems changes that improve operations for the Sales organization
• Work in a dynamic environment and adapt to new business processes on a week-to-week basis
• Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders
• Models our cultural values to more junior members of the team
• Serves as a coach and mentor to other team members, assisting with onboarding, day-to-day training, coaching, and collaborating to solve business problems
• Flexibility to transition into different support roles within the team based on the needs of the business is required
• Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues
• Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved
• Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes
• Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly
• Manage escalations of all OTC issues from Sales and clients
• Demonstrate the ability to go ‘above and beyond’ in the support of our Sales teams and clients

Preferred Qualifications

• Comfortable with change and an ability to thrive in a fast-moving environment
• Excellent interpersonal and communication skills
• Ability to learn quickly in a dynamic and collaborative environment
• Strong business acumen, organizational, time management skills and attention to detail
• 2+ years of experience with Excel
• Experience with Salesforce, Microsoft Dynamics, or Oracle is a plus
• Ability to process a high volume of transactions with accuracy and integrity