Senior Desktop Support Technician
| Company | American Structurepoint |
|---|---|
| Location | Indianapolis, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in desktop support or related field
- Experience with network and infrastructure support
- Strong knowledge of Windows operating systems and applications
- Strong problem solving and analytical skills, including experience with troubleshooting and root cause analysis
- Excellent customer service and communication skills
Responsibilities
- Lead a team of Desktop Support Technicians in a fast-paced environment
- Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
- Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
- Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
- Provide technical support for desktops, laptops, and mobile devise in a Windows environment
- Other duties as assigned
Preferred Qualifications
- 2+ years of experience in a team lead role is preferred
- Bachelor’s degree in Information Technology or related field of study is preferred