Senior Desktop Support Technician
| Company | Netsmart |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- High school diploma or GED
- Proven experience in customer service, with strong communication skills
- Organization skills to balance and prioritize work, with a proactive mindset
- At least 5 years of technical support experience
- Strong analytical and problem-solving skills
- Experience with Windows Operating systems and Office suite
- Experience with ticket and management systems
- Experience removing computer viruses
- Experience with LAN/WAN technologies and topologies
Responsibilities
- Interface with end users to independently resolve problems concerning system functions
- Coordinate and/or escalate network issues to the appropriate engineering team or carrier
- Work in a well-organized clean, professional manner
- Troubleshoot and solve problems related to PC hardware and software
- Update customers regularly on ongoing trouble tickets and provide full reports of issues
- Administer Active Directory, Intune, Azure Entra ID, Asset Management Systems, and printing systems
- Participate with project teams to implement or troubleshoot defined technical activities
Preferred Qualifications
- Associate’s or Bachelor’s degree
- Current Microsoft certification
- Current A+ / Network+ certification
- Citrix technologies experience
- Experience with cloud servers or hosted systems