Senior Director – Field Site Operations

Senior Director – Field Site Operations

Requirements

• BA/BS in Engineering or Business/Operational Management preferred
• 7-10 years of progressive functional experience within a complex global company
• 5-7 years of leadership experience in a 24/7 environment
• Strong Business and Financial Acumen
• Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact
• Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives

Responsibilities

• Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards
• Requires both effective management of daily activities and development of process improvements to address any identified deficiencies
• In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures
• Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals
• Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards
• Stay knowledgeable of competition and important emerging technologies and standards
• Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance
• Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities
• Develop a strong working relationship with functional leaders, ensuring alignment with Company’s standards and objectives, and providing input and feedback on field operational challenges and support needs
• Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals

Preferred Qualifications

• A very mature individual with the right balance of confidence and humility
• Process oriented while also strongly developing and relying on interpersonal relationships across the company
• Ability to connect equally well upwards, downwards and sideways in the organization
• Self-motivated and driven towards excellence
• A high level of EQ to be able to manage across a large team with significant diversity
• Ability to distinguish between and prioritizing urgent and important issues
• Situational awareness and complex decision-making ability appropriate for the situation