Senior Director – Global Operations

Senior Director – Global Operations

Requirements

• Demonstrated functional knowledge and experience in successfully running all aspects of operations: Order Management, Logistics, Distribution, Customer Service, Demand Planning, Supply Planning, Business Process and S&OP.
• Strong financial acumen and experience managing budgets and financial performance.
• Successful track record building infrastructure and implementing processes for a rapidly growing company.
• Experience and understanding of global supply chain dynamics and considerations.
• Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization.
• An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.
• A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for customers.
• Experience building new teams and leading remote team members.
• Proven experience leading and influencing cross functional partners to deliver business results.
• Unpretentious confidence. Communicate transparently – listen actively and speak respectfully.
• Ability to communicate for impact, both in writing and verbally.
• A strong work ethic and an unrelenting resolve to follow through and meet commitments.
• A demonstrated willingness to learn, roll-up their sleeves and set an example for the team as a ‘doer.’

Responsibilities

• Develop and implement the global operations strategy for the Amazon account, aligned with the company’s overall business goals.
• Develop and utilize an Amazon Operations Metrics Scorecard to measure ongoing performance.
• Lead and mentor a high-performing global operations team, fostering a culture of continuous improvement and innovation.
• Collaborate with senior leadership to identify and capitalize on growth opportunities within the Amazon marketplace.
• Lead Operations agenda as part of the Amazon HII (high impact initiative).
• Lead monthly Amazon Operations SCR, including Operations Metrics Scorecard, Inventory status, direct import status, path to $0 shortages, and updates on all key initiatives that drive service at reduced cost.
• Be the face of SharkNinja Operations to Amazon leadership.
• Develop and implement strategies to improve on time and in full shipping, which will improve chargebacks.
• Ensure SharkNinja retains Prime Badge for drop ship products through process and inventory optimization.
• Collaborate with the customer service team to resolve escalated issues and implement preventive measures.
• Oversee the entire supply chain and order to cash processes. This includes including inventory management, direct import, distribution, drop ship, and chargebacks to ensure timely and cost-effective delivery of products.
• Implement best practices in supply chain management to enhance efficiency and reduce operational costs.
• Work with suppliers and partners to ensure high standards of quality, compliance, and sustainability.
• Influence global logistics operations, including transportation, warehousing, and fulfillment centers, to ensure optimal performance and scalability.
• Drive initiatives to improve order accuracy, delivery speed, and customer satisfaction.
• Utilize data analytics to monitor and optimize logistics performance and reduce shortages, addressing any bottlenecks or inefficiencies.
• Partner with FP&A and Sales to develop and manage SharkNinja’s Amazon P&L, ensuring cost control and profitability.
• Analyze financial performance, identifying opportunities for cost savings and revenue growth.
• Prepare regular reports and presentations for the executive team, providing insights and recommendations.
• Ensure compliance with all relevant regulations, policies, and standards, including those related to quality, and environmental sustainability.
• Identify and mitigate operational risks, developing contingency plans to address potential disruptions.
• Stay informed about industry trends and changes in the regulatory landscape, adjusting strategies as needed.

Preferred Qualifications

No preferred qualifications provided.