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Senior Director – Loan Administration
| Company | Nonprofit Finance Fund |
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| Location | New York, NY, USA |
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| Salary | $152700 – $160000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Minimum of seven years of experience, including at least five years of loan servicing and administration experience, ideally in commercial banking or another CDFI, or other relevant experience
- Strong working knowledge of CDFI lending systems with experience on-boarding or upgrading a system
- Knowledge of loan documentation, lending, and portfolio management concepts and terminology
- Strong relationship-building approach with the ability to center the needs of clients and communities
- Strong project management skills with demonstrated success managing multiple projects and priorities
- Strong and proactive communication (verbal and written) and interpersonal skills
- Advanced experience with Microsoft Office applications including Excel and loan management systems
- Experience or capacity to learn Salesforce including administration of integrations with loan management systems
Responsibilities
- Serves as group leader of the loan servicing department providing critical coaching and guidance to loan servicing staff
- Responsible for retaining and recruiting top talent to provide world class customer service to NFF borrowers
- Supports key data and reporting deliverables that provide executive and leadership team colleagues important information to help make informed decisions about NFF’s various business lines
- Build capacity to support growth internally and externally with other CDFI’s and lending partners
- Resolve escalated loan issues, leveraging expertise in servicing standards, internal policies and procedures, and data architecture to facilitate resolutions
- Ensure proper documentation and controls are in place to ensure risk is inherently minimized in process management
- Support relationships with new and existing clients and participant lenders and support them on all loan servicing and online portal related matters
- Collaborate with underwriters, portfolio managers and general counsel on collection of post-closing items and loan disbursement conditions, proactively identifying potential issues and proposing solutions
- Lead conversations with clients in a way that demonstrates empathy and garners understanding of their experiences and needs
- Review loan documentation details and ensure they are accurately updated and represented in Salesforce and Loan Management System known as The Exceptional Assistant (TEA) Administrator
- Manage maintenance of systems and databases for administration, reporting and servicing of loans
- Monitor delinquent payments and coordinate with clients on early collection efforts
- Partner with Finance team to ensure the accuracy of loan records and resolve any servicing issues
- Maintain loan and portfolio files for collateral and financial documents
- Supervise the Specialist, Loan Servicing to ensure they are trained and adequately supported
Preferred Qualifications
No preferred qualifications provided.
