Senior Director of Operations – Central Operations
| Company | Commure |
|---|---|
| Location | Mountain View, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 9+ years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company
- Experience with data analysis and developing data-driven solutions to new challenges
- Familiarity with SQL a requirement (there will be an open-resource basic SQL assessment as part of the interview process)
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
- Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics
- Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives
- Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes
- Strong Leadership: You have solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget with your team
- Business Oriented: Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer’s requests
- Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate with ease
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
- Proficient in Retool, Gsuite is a plus
Responsibilities
- Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
- Breakdown challenging business problems
- Own execution and outcomes
- Drive operational metrics (process throughput, defect rate, etc.)
- Understand the business in-and-out to be proactive about solving emerging problems
Preferred Qualifications
- Experience in the RCM (Revenue Cycle Management) space is a bonus