Senior Director of Product - Customer Experience

Senior Director of Product – Customer Experience

You hold a high bar for great products, have strong opinions, and can evangelize great customer experience the company
You have built high-scale ecommerce systems, especially those with a white-glove service experience
You have experience in high-velocity product teams, and can rally teams to fast-paced and high-quality execution
You are an experienced manager who has built the loyalty and respect of your teams
You’re willing to throw away good ideas in pursuit of great ones
You’re curious about mathematics and are eager to dive into what makes a truly great learning experience

Helping lead a major brand refresh project to build an iconic, nationally renowned educational brand
Building a new website that shows the best of what AoPS has to offer – its community of motivated learners, its high-quality curriculum and excellent teachers
Crafting, measuring, and iterating a new enrollment and commerce flow that explains and sells our digital and in-person course offerings
Building a new parent-facing portal to give customers a clear view of their student’s progress
Fostering a “demo culture” where design ideas are quickly prototyped and tested with real students and teachers
Managing a team of product managers working on different components of the customer journey
Creating a culture of storytelling, a deep understanding of customer journeys, and attention to the details of a quality user experience
Collaborating with engineering, design, curriculum development, course delivery, customer service and marketing teams to ensure cohesive and high-quality execution

Curious about mathematics and eager to dive into what makes a truly great learning experience