Senior Director – Product Management – Veterinary Patient Information Management Systems

Senior Director – Product Management – Veterinary Patient Information Management Systems

Requirements

• 15+ years of experience in product management, with at least 5+ years in a leadership role, preferably in B2B2C and SaaS, with veterinary software solutions experience a plus.
• Bachelor’s degree in Business, Computer Science, or a related field; MBA or equivalent experience preferred.
• Proven track record of owning P&L and driving profitable growth for a product portfolio.
• Experience in managing and scaling high-performing product management teams.
• Strong executive communication skills, with the ability to inspire and manage expectations at both senior leadership and team levels.
• Expertise in go-to-market strategies, customer engagement, and cross-functional leadership.
• Deep understanding of B2B and B2B2C business models, including experience working with corporate accounts and large enterprise customers.
• Ability to navigate complex organizational structures, balancing startup agility with corporate governance.
• Strong analytical skills with a data-driven approach to decision-making.
• Passion for building a collaborative, inclusive, and fun team culture that fosters innovation and excellence.
• Exceptional leadership skills with a track record of building and managing high-performing, cross-functional teams.
• Excellent communication and storytelling abilities to align stakeholders and inspire teams.
• Passion for the veterinary industry and a commitment to improving outcomes for veterinarians, pet owners, and their patients.

Responsibilities

• Define and execute a strategic roadmap for IDEXX’s SaaS, Cloud-based veterinary patient information management system, ensuring alignment with business goals and market demands.
• Lead platform innovation, incorporating customer feedback, market trends, and emerging technologies to drive long-term success.
• Ensure interoperability with pet owner engagement platforms, enabling seamless two-way communication between veterinarians and pet owners.
• Develop features that support high-quality veterinary consultations, helping veterinarians deliver clear, informed, and actionable guidance to pet owners.
• Maintain a deep understanding of the competitive landscape, continuously refining product positioning and differentiation.
• Own P&L responsibility for the product portfolio, ensuring profitable growth through strategic investment and revenue optimization.
• Define and track key financial and operational KPIs, ensuring alignment with business objectives and revenue targets.
• Develop and implement pricing, packaging, and monetization strategies that maximize market adoption and financial performance.
• Build, mentor, and lead a high-performing team of product managers, fostering a collaborative, innovative, and fun culture.
• Set clear goals, objectives, and success metrics for the team, ensuring accountability and growth.
• Encourage a customer-centric and data-driven approach to product management, leveraging insights to drive product decisions.
• Promote cross-functional collaboration and empower the team to take ownership of their respective product areas.
• Partner with sales, marketing, and customer success teams to define and execute go-to-market (GTM) strategies that drive product adoption and revenue growth.
• Ensure product messaging, positioning, and marketing strategies are aligned to resonate with veterinary professionals and corporate accounts.
• Drive product launches and market expansions by coordinating with engineering, operations, and support teams for seamless execution.
• Serve as a key customer-facing leader, engaging with veterinary practices, corporate accounts, and industry partners to understand needs, pain points, and opportunities.
• Build and maintain strong relationships with strategic accounts, ensuring the product portfolio aligns with their business goals.
• Ensure that veterinary professionals are equipped with tools to improve communication with pet owners, fostering better compliance, engagement, and patient outcomes.
• Act as a trusted advisor to customers, shaping the evolution of the product portfolio through direct engagement and partnership.
• Develop features that enable veterinarians to provide high-quality consultations, ensuring data-driven recommendations and improved pet health outcomes.
• Enhance real-time communication capabilities between veterinarians and pet owners, supporting follow-ups, treatment adherence, and care continuity.
• Drive initiatives to improve workflow efficiencies, allowing veterinary professionals to spend more time on patient care and less on administrative tasks.
• Ensure that pet owner engagement tools integrate seamlessly into the veterinary workflow, reinforcing trust, education, and proactive pet care.
• Manage expectations and communications at all levels of the organization, from executive leadership and board-level discussions to direct interactions with product teams.
• Present product vision, business updates, and key performance insights to leadership teams, influencing strategic direction and investment decisions.
• Drive organizational alignment by collaborating with finance, operations, and technology leadership to balance short-term execution with long-term growth.

Preferred Qualifications

• MBA or equivalent experience preferred.