Senior Disputes QC Specialist
| Company | Mercury |
|---|---|
| Location | San Francisco, CA, USA, Remote in USA, New York, NY, USA, Portland, OR, USA, Remote in Canada |
| Salary | $108500 – $150700 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 4+ years of experience in the finance industry focusing on quality for card and ACH transaction disputes
- Strong understanding of Reg E dispute requirements
- Familiarity with Mastercard and/or Visa chargeback rules
- Highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
- Some product sense and knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
- Ability to exercise empathy and understanding when communicating with team members
- Ability to communicate complicated concepts with efficiency and clarity
- Curiosity about the US banking system, startups, and ecommerce companies
Responsibilities
- Complete manual quality assessments of dispute resolution processes, ensuring adherence to policies, procedures, and regulatory standards
- Create quality dashboards and trend reports
- Provide actionable insights and recommendations based on quality assessments to drive continuous improvement across the dispute program
- Drive quality calibration with internal and external stakeholders
- Assist in the development, refinement, and operationalization of dispute quality processes and procedures
- Maintain up-to-date knowledge of industry best practices, compliance regulations, and internal policy changes to ensure quality standards are met
- Participate in special projects, internal audits, and process improvements in support of quality control initiatives
Preferred Qualifications
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No preferred qualifications provided.