Senior E-Commerce Technical Analyst

Bachelor’s degree in computer science, or related field, or a combination of relevant education, training, and experience
5-7 years of ecommerce experience
Proven experience with e-commerce platforms. Salesforce Commerce Cloud experience preferred
Expertise in e-commerce tools for things like payments, fraud, UGC, etc. Adyen, Forter, and Curalate experience preferred
Strong analytical and problem-solving skills
Excellent contract and vendor management abilities
Ability to provide high-level production support
Strong communication skills
Expertise in writing technical requirements and design documentation

Lead the setup and optimization of Salesforce Commerce Cloud and integrate additional payment and fraud protection solutions (Adyen, Forter, UGC tools)
Partner with procurement to make sure that contracts are renewed on time
Oversee relationships with third-party service providers, ensuring they deliver value and meet performance standards
Responsible for making sure that all vendors are invoicing on time
Provide advanced support for ecommerce tools, resolving complex issues and minimizing downtime
Partner with the security team to make sure all critical security risks are mitigated within the SLA
Understand each vendor’s roadmap to understand of any technical upgrades, must-do technical work that the tech will need to account for during planning and prioritization activities
Demonstrate strong communication skills by partnering closely with business partners to validate and ensure the configuration and testing of all e-commerce tools to meet business requirement
Author technical requirements and technical design documentation