Senior Employee Relations Consultant

Senior Employee Relations Consultant

Requirements

• Leadership experience can substitute for 3+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist.

Responsibilities

• Serving as first point of contact for our leaders and colleagues by a centralized phone system (up to 75% of time) and perform real time issue spotting to effectively resolve issues/concerns.
• Reviewing and assessing inquiries received through alternative channels (i.e., email, self-serve portal, and/or Ethics Line reporting), resolve, or direct to accurate team for further research (typically 25% of the time) including assignment of case categorization and priority.
• Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
• Assisting with policy interpretation, and the application of CVS Health policies and the Code of Conduct.
• Consulting with leaders regarding colleague discipline and performance issues.
• Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
• Partnering with our Legal partners to retain and provide records upon requests in a timely manner.
• Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
• Providing cross-functional support to other areas of the business, as appropriate.
• Demonstrating empathy, putting people first and inspiring trust with our colleagues.
• Interacting and effectively influencing colleagues within all levels of the organization.
• Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve.
• Collaborating cross-functionally to achieve desired outcome.
• Demonstrating knowledge of current state and federal employment/labor laws and regulations.

Preferred Qualifications

• Prior mentoring, leadership, mediation, or consulting experience
• Knowledge of current state and federal employment/labor laws and regulations
• Solid real time problem solving and decision-making skills
• Certifications: PHR/SPHR and/or CP/SCP (SHRM)