Senior engagement manager

10+ years of technical and/or professional services roles in Enterprise SaaS or at a large GSI
Have worked with Fortune 500 customers
Experience scoping services for generative AI transformations is a huge plus
Experience working with high-level executives at GSIs to achieve 7-figure+ deals
Start-up experience or success in adapting to a rapidly changing, ambiguous start-up environment
An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences
Highly versatile, can lead a discovery session with multiple stakeholders, uncovering use cases and business pain
Customer outcome-oriented: a laser focus on delivering solutions that create meaningful business results
Experience working across many customer stakeholders and teams
Based in the US (New York or San Francisco preferable) and willing to travel to meet partners frequently

Partner with our Account executives in use-case validation calls as the expert to uncover how customers and prospects can use Writer solutions – including custom templates, our APIs, and Writer Framework – and our partners’ managed services.
Strategic selling and clear articulation of the value of Writer’s AI delivery approach with partners (blueprint for success).
Communicate limitations and propose solutions, including custom app scope, resource needs, estimated pricing, and projected timelines.
Develop and maintain a deep understanding of the Writer platform, the broader AI and LLM landscape, our partners’ services, as well as our customers’ ecosystems so you can offer solution recommendations.
Write scope or statement of work for identified use cases, custom apps, and services.
Act as a resource and liaison for our implementation team and partner delivery teams, ensuring they understand the customer’s AI readiness, desired outcomes, use cases, and scope of work.