Senior Enterprise IT Engineer
| Company | Wayfair |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- A minimum of 8 years of demonstrated experience overseeing the planning, design, development, and implementation of software systems and applications.
- 5+ years experience managing various SaaS tools for a global workforce of 5000+ users
- An deep technical understanding of email technologies such as SPF, DKIM, DMARC
- 5+ years experience using APIs for either automation of management or for bot and app integrations
- 3+ years of experience with scripting or programming languages such as Powershell or Python
- Excellent customer service skills to work with employees, vendors and stakeholders on delivering technical services.
- Experience with a continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
- A strong work ethic with a high aptitude for understanding and learning the administrative features of new SaaS tools.
Responsibilities
- Drive a variety of product-driven initiatives around solving strategic challenges, coordinating vendor roadmaps, onboarding new services, and working with business partners to improve the employee experience
- Support the acquisition of new tools, from requirements gathering, selection and testing, to purchase and deployment with rollout planning and integration with existing tools.
- Configure, integrate, test, deploy, and maintain SaaS tools for employee use; create product and support documentation for end-users to ensure effective use of those tools
- Manage the Slack platform including deploy new features, define app/API integration policies, and review external and guest account requests.
- Oversee Google Drive (storage), Docs, Sheets, and remaining Google Workspace tools
- Collaborate with internal teams, such as Corporate Communications, to define business requirements and address key challenges.
- Monitor new product releases and seek ways to enhance continuous improvement initiatives.
- Actively participate in resolving high-priority outages, troubleshooting efforts, and capacity/availability planning sessions.
- Implement best practice policies and procedures for onboarding, scaling, security, backups and disaster recovery, for all services.
- Create and maintain documentation for system configuration, mapping, processes, and service records.
- Assist with contract renewals, ensuring timely negotiations and alignment with business needs.
Preferred Qualifications
-
No preferred qualifications provided.