Senior Fraud Platform Program Manager

Senior Fraud Platform Program Manager

Requirements

• Bachelor’s degree with strong technical background, MBA preferred.
• 8+ years of experience in fintech product related program management, or similar roles.
• Demonstrates a can-do spirit with startup experience, thriving in ambiguity and driving cross-functional collaboration to get things done.
• Exceptional program or PMO management experience; Experience of managing both internal and vendor solutions.
• Demonstrated success translating business strategies into business requirements, actionable project plans and deliverables.
• Proven ability to manage complex, cross-functional initiatives in fast-paced environments.
• Exceptional organizational skills and attention to detail, with a proven ability to manage multiple priorities.
• Strong communication and influencing skills, with the ability to secure buy-in and alignment across teams.
• Ability to thrive in a dynamic, startup-like environment with a can-do attitude.

Responsibilities

• Translate fraud and business strategies into clear, actionable business requirements, project plans and deliverables.
• Ensure projects address key business objectives, aligning with fraud risk management goals and operational needs.
• Oversee the portfolio of all the fraud infrastructure related to programs and ensure the execution of the programs are on the right track and the updates are communicated to the right stakeholders.
• Build the product development lifecycle management and governance framework and use it to ensure business operation efficiency.
• Strong experience of exploring data requirements for building fraud risk infrastructure, ML models and risk rules.
• Able to translate business needs into data, risk modeling and infrastructure requirements and analyse the impacts from different perspectives.
• Manage end-to-end delivery of fraud platform product projects, ensuring timelines, scope, and quality targets are met.
• Develop detailed business requirements and project plans, including milestones, dependencies, risk assessments, and mitigation strategies.
• Track progress and proactively address risks and roadblocks to keep initiatives on track.
• Partner with cross-functional teams, including Fraud Operations, Engineering, Risk, and external vendors, to drive project execution.
• Facilitate clear and consistent communication across teams to ensure alignment and resolve conflicts efficiently.
• Serve as the central point of contact for project updates, managing stakeholder expectations with clear, logical communication.
• Develop vendor solutions and manage the entire lifecycle of vendors from assessment, onboarding to performance management.
• Optimize vendor solutions for performance and cost effectiveness.

Preferred Qualifications

• Experience in FinTech or fraud risk management or fraud experience is a strong plus.
• Familiarity with Agile, Scrum, or other project management methodologies.
• Experience working with fraud systems, data infrastructure, or operational tools.