Senior Group Billing Manager

Senior Group Billing Manager

Requirements

• Minimum of 5 years of experience in group billing management, hotel financial operations, or a related field, with a proven track record of overseeing billing for large-scale group events.
• Strong experience in working with key stakeholders and ensuring alignment on billing terms and client expectations for group events.
• Expertise in managing and leading billing teams, ensuring efficiency, accuracy, and high performance in a fast-paced environment.
• Experience in contract review, dispute resolution, and ensuring that all charges are in compliance with client agreements.
• Proficiency in hotel accounting systems, billing software, and Microsoft Excel for data analysis and reporting.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Strong financial acumen with a focus on accuracy, compliance, and operational efficiency.

Responsibilities

• Lead and manage the centralized group billing operations ensuring accurate and timely billing for all group events.
• Collaborate closely with the Sales team to ensure proper alignment on billing terms, payment schedules, and adjustments.
• Oversee group billing transactions, including deposits, room charges, event costs, and other associated fees, ensuring they are accurately recorded and billed according to client contracts.
• Resolve discrepancies in group billing, coordinating with clients, internal teams, and external partners to address issues quickly and professionally.
• Guide and mentor a team of billing specialists, providing leadership, training, and performance management to ensure efficiency and accuracy in billing processes.
• Develop and enforce billing policies and procedures, ensuring consistency and compliance across all properties and aligning with industry standards.
• Monitor group billing metrics and key performance indicators (KPIs), reporting on trends, performance, and opportunities for improvement to senior management.
• Work closely with the Accounts Receivable team to ensure the timely collection of outstanding balances and monitor aged accounts.
• Participate in regular meetings with stakeholders to align on group billing requirements, resolve issues, and ensure smooth operations.
• Liaison between the 11 properties and Financial Service Center and ensure the open folios have been communicated.
• Oversee the monthly Universal Orlando gift card reconciliations.
• Prepare checklist of Master account to DOFs.
• Assist in creating master accounts, invoicing and collecting for local billing.
• Other duties as assigned.

Preferred Qualifications

• Veterans and military spouses encouraged to apply.