Senior Hardware Customer Quality Engineer

BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
8+ years of experience in electronics customer quality role
Customer interface experience critical
Quickly comprehend technical details relevant to understanding customer complaints
Excellent proficiency with 8D problem solving tools/methods
Excellent written and oral communication skills
Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
Dedicated and able to work with minimum supervision
Strong leadership skills with experience coordinating teams with multiple disciplines
Proficient using MS Office software tools, data analytical tools, and email communications

Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
Track Customer quality metrics with regular reporting to the customer and internal management
Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
Write, review, and/or edit 8D reports for customer consumption
Work cross functionally with various internal organizations to resolve product failures
Constantly drive problem resolution by providing leadership and direction
Coordinating internal activities to assess risk on product failures

Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
Knowledge of SMT and PCBA manufacturing practices and controls
Background of electronics reliability standards at the component, board, or system level
Knowledge of server system hardware and design, development, architecture, failure analysis, or testing
Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues