Senior HDGT NU Quality Manager

Company	GE Vernova
Location	Houston, TX, USA, Greenville, SC, USA, Schenectady, NY, USA, Atlanta, GA, USA
Salary	$107000 – $150000
Type	Full-Time
Degrees	Bachelor’s, Master’s
Experience Level	Senior

Minimum 8 years of significant experience in Quality or Lean
Bachelor’s degree from an accredited university or college or equivalent experience
Experience working within complex, multi-site, multi-region organizations
Full professional proficiency in written and spoken English

Lead cross-functional RCAs
Analyze data from Customer Events (CEs). Investigate if trends and systemic root cause will be addressed by existing projects, and if not, coordinate with Quality colleagues to address
Ensure RCAs are kicked off for CEs and improve RCA first past yield through gate reviews by tracking Root Cause Identification (RCID) and Corrective and Preventive Action (CAPA)
Drive Pole NCR data quality and customer impact for NCRs, confirm and report CEs
Participate in Daily Management of ‘critical’ and ‘high’ aging NCRs, including timely follow up and distribution of new NCRs
Minimize CoPQ and positively impact business KPIs
Monitor and escalate NCRs for appropriate assignment/reassignment
Open NCRs for product and service non-conformities raised in Customer Experience (CX) process
Monitor NCR containment and challenge non-satisfactory NCR containment actions
Lead trainings for customer-facing teams on Quality processes and tools
Support ISO9001 recertification and Pole QMS audits
Develop Quality Alerts and Quality Moments
Ability to work effectively across functions
Identify process improvements and represent Quality on Pole driven Kaizens/Problem Solving Reports (PSRs)
Attend Customer Meetings to represent the Quality Function and actions to address Quality events and long-term actions Gas Power is taking to improve customer outcomes.