Skip to content
Senior Incident Manager
| Company | Braze |
|---|
| Location | Chicago, IL, USA |
|---|
| Salary | $125000 – $140000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior, Expert or higher |
|---|
Requirements
- Able to effectively communicate critical issue status (both verbally and written) to executive staff, go to market teams, and other involved parties.
- Are able to effectively build and maintain relationships with key stakeholders across the business
- Ability to lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience leading technical incidents and driving them to resolution, whether as part of an on-call team or as an incident manager.
- A strong technical background and experience with specific tools for reporting, documentation, and observability (Jira, Confluence, Datadog, or the equivalent).
- A good foundational understanding of release management concepts, DevOps, and SRE
- You have a high degree of operational excellence, use data-driven decision-making to minimize risk, and love building and managing against reports and data.
- 7+ years in incident management, operations, or technical support experience
Responsibilities
- Creating, communicating, and executing the incident response strategy and actions for individual incidents (spanning Security, IT, DevOps, and Product Engineering).
- Incident Commanding – Driving resolution of incidents by closely partnering and collaborating with Engineering, Technical Support, and Customer Success.
- Lead and contribute projects to improve tools and processes related to manageability, observability, resiliency
- Manage incident-related training, including cross-training of our SREs, DevOps, and Application Engineers.
- Overseeing the incident management process and team members involved in resolving the incident.
- Prioritizing incidents according to their urgency and influence on the business.
- Contribute to our blameless post-mortem process, driving prioritization of action items related to site reliability and resiliency
- Understand and translate technical information and issues into business cases, impacts, and risks that can easily be interpreted by the customer.
- Leads the weekly release process as part of a release management team
- Escalate and manages release related issues through to resolution
Preferred Qualifications
No preferred qualifications provided.
