Senior Information Technology Manager – Applications

Senior Information Technology Manager – Applications

Requirements

• Bachelor’s Degree minimum
• Minimum 10 years of enterprise application technology experience.
• Minimum 4+ years of strategic planning experience, including budgeting, optimizing processes, and technology selection to drive business growth, with demonstrable knowledge of IT systems and services, including processes, controls, and governance.
• Minimum 4+ years’ experience as an IT Manager, or equivalent, building, leading and mentoring teams of + staff responsible for critical IT business systems (ERP, CRM, PLM, etc.), DevOps (CI/CD pipelines, repositories, etc.), APIs, identity and access management systems (SSO) and general business software.
• Due to Contractual requirements, must be a U.S. Person. defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’s Republic of China national or Russian national unless the candidate is also a U.S. citizen.

Responsibilities

• Develop, communicate, and execute a business-aligned technology strategy, including digital transformation, governance, and road mapping.
• Lead team culture, workforce and succession planning, mentorship, performance management, employee relations, and team development.
• Proactively lead communications with scientific and enterprise leaders to improve support for existing IT services and achieve buy-in for new services and capabilities.
• Ensure your multi-tiered team provides effective and timely responses to inquiries and escalations for incidents, problems, and service requests, leveraging best practices in service delivery, customer service, and service desk automation.
• Establish standards and policies to ensure technology is implemented consistently and uniformly across the globe in alignment with our compliance agreements.
• In partnership with our information security team, ensure the security, scalability, and governance of all IT application systems.
• Collaborate and manage vendor relationships, including contract negotiations to procure hardware, software, and IT services.
• Identify training needs for IT staff and opportunities for skill development.
• Identify key performance indicators and hold your team accountable for achieving those metrics (e.g., measurably improve infrastructure reliability, redundancy, security, and scalability).
• Oversee all CAPEX and OPEX budget planning for your units, helping to develop the IT Annual Operating Plan (AOP).
• Hire, develop, and retain top talent for your organization.
• Infrequent travel to other sites within your duties as needed to ensure project delivery, oversight, and team mentorship.

Preferred Qualifications

• Master’s degree in computer science, Engineering, Information Systems, or related field and/or equivalent formal training
• Documented expertise in Enterprise Applications with a proficient understanding of digital technologies, tools, and services.
• Experience with SAP and Salesforce required, including overseeing strategy, implementation, and support.
• Experience leading teams through organizational change, such as technology migrations, process improvements, or organizational restructuring. Strong technical leadership abilities, vision and drive, and a documented record of success.
• Hands-on technical experience working as a senior or principal individual contributor designing, implementing, and supporting applications and products at an enterprise level.
• Experience with scientific, engineering, and development products and platforms a plus (CAD, FEA, license servers, etc.).
• Experience working with and applying formal Project Management processes and best practices to projects and initiatives. Doing so across time zones is a plus.
• Practical experience leveraging data analytics & reporting for performance management and data-driven decision-making.
• Effective communication with internal teams and vendors regarding support tasks and strategies.
• Understanding of system and solution design, data management, and system architecture-based practices is a plus.
• Ability to document procedures and design workflows to improve technical and operational stability and efficiency.
• Relentless pursuit of customer service and employee satisfaction.
• Experience working in a technology start-up environment.
• Ability to present and communicate IT concepts at all levels of the company.
• Willingness to be flexible in meeting the demands of a fast-moving business.