Senior IT Desktop Support Technician

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in IT desktop support or a similar role.
Proven experience with macOS and Google Workspace support in a professional environment.
Proficiency with Kandji and Microsoft Intune for device management.
Strong knowledge of biotech lab environments and related IT infrastructure.
Thorough understanding of HIPAA regulations and how to apply them in IT operations.
Demonstrated ability to write and maintain high-quality IT documentation.
Experience in leading IT operations and support teams in a fast-paced, high-growth environment.
Strong problem-solving skills and the ability to design excellent customer experiences.
Outstanding communication skills, with the ability to work effectively with end users, technical teams, and leadership.
Experience managing IT inventory, including procurement and asset tracking.

Provide advanced desktop support for a diverse environment, focusing on macOS and Google Workspace.
Manage and administer device management platforms such as our VDIs, Kandji and Microsoft Intune to ensure security and compliance.
Support biotech lab environments, troubleshooting and maintaining IT systems that support lab workflows.
Support various HIPAA compliance initiatives across IT systems, with a focus on protecting sensitive health data.
Support day-to-day IT operations, ensuring timely response to issues and delivering a high-quality customer experience.
Design, implement, and continuously improve IT support processes to enhance the efficiency and satisfaction of end users.
Write and maintain clear, comprehensive IT documentation, including support procedures, system configurations, and IT policies.
Manage IT inventory, including procurement, tracking, and auditing of equipment.
Collaborate with cross-functional teams to support new technology rollouts and system upgrades.
Provide on-site support Monday to Friday in our Union City office.

Ability to plan a project, test, execute and document.
Strong problem-solving and decision-making abilities.
Effective communication, documentation and interpersonal skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Experience working in a biotech, healthcare, or related regulated industry.
Familiarity with security protocols and best practices for protecting sensitive data.