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Senior IT Engineer
| Company | Duolingo |
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| Location | Pittsburgh, PA, USA |
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| Salary | $112200 – $192000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 5+ years of experience in IT Operations, with a broad skill set in IT infrastructure and SaaS management.
- Advanced experience in identity and access management (IAM), with hands-on management of platforms like Google Workspace and Okta.
- Hands-on experience using infrastructure as code to automate IT systems.
- Strong experience managing a fleet of computers through an MDM system like Jamf, demonstrating an understanding of device management in a distributed environment.
- A proven track record of leading projects, wrangling complex problems, proposing innovative solutions, and focusing on results driven by metrics.
- Familiarity with version control tools like GitHub, and experience using AWS or GCP for CI/CD pipelines, contributing to automation and DevOps practices.
- Experience building Slack Bots and using automation with Bash, Python to design effective solutions for various scenarios.
- Excellent communication and prioritization skills, with solid customer service awareness and the ability to work well with others across different levels of the organization.
- Expert knowledge in Apple macOS and a solid understanding of network fundamentals.
Responsibilities
- Manage, optimize, and secure our SaaS application portfolio, including overseeing our identity management system.
- Lead IT automation projects, improving security, workflows, and infrastructure as code.
- Develop automation for employee lifecycle processes, streamlining account provisioning, device enrollment, and software access.
- Support IT Helpdesk and Workplace Tech Teams, assisting with system integrations and troubleshooting.
- Continuously enhance IT systems, using feedback and best practices to drive efficiency.
- Troubleshoot network, identity, and security issues, ensuring reliable and secure IT operations.
- Identify inefficiencies, propose automation solutions, and introduce new technologies to improve IT workflows.
Preferred Qualifications
- Over 7 years of IT operations experience in IT Operations
- Advanced knowledge in scripting and automation, capable of writing custom scripts to automate repetitive tasks and enhance system integrations.
- Exceptional proficiency in integrating and optimizing development workflows with version control systems and cloud-based CI/CD pipelines, to facilitate seamless operations and team collaboration.
- Active participation in IT knowledge-sharing initiatives, such as writing technical documentation, leading internal training, or presenting at industry events.
- A history of mentoring team members and leading by example in both technology adoption and process improvements, fostering a culture of learning and growth.
- Demonstrated ability to identify inefficiencies and implement innovative solutions that improve IT systems and processes, showcasing creativity, adaptability, and a commitment to continuous improvement.
- Experience with VPN solutions like Tailscale or extensive experience in troubleshooting wireless issues and implementing RADIUS for wireless authentication, indicating a solid ability to enhance network security and efficiency.
